Upon receiving a cancellation request, we will promptly process the cancellation and cease further debits from the customer's account under the e-mandate.

In the event that our company receives a wrong or excess payment from a customer, we are committed to refunding the excess amount promptly.

Customers who have made a wrong or excess payment are requested to notify us immediately through designated channels, providing details of the transaction and the excess amount paid.

Upon verification of the excess payment, we will initiate the refund process without undue delay.

Refunds will be processed manually and after verification, if the claim is found valid, the amount received in excess will be refunded through the original payment method used by the customer, within a period of 7–10 working days on receipt of such claim. It will take 5–7 days for the money to show in your bank account depending on your bank's policy.

The refund amount will be equivalent to the excess payment received, minus any applicable fees or charges as per our terms and conditions.

We reserve the right to modify or update our e-mandate cancellation and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or other communication channels.

Email your loan details and payment receipts to your partner's customer care (e.g., RBWISHMFI).

After payment confirmation, the company will begin processing from the next business day.

Approved refunds are credited within 5–7 working days.